Trusted home care that supports independence, dignity, and local partnership

Kumra Care is a CIW-registered, domiciliary care provider delivering reliable, person-centred home care across Swansea, Neath Port Talbot and Powys. We support older adults, individuals with physical or mental health needs, and those recovering from illness to live safely and confidently at home. Our team is fully vetted and trained to deliver care with dignity, professionalism, and respect. We work in close partnership with families, social workers, and healthcare professionals to develop tailored care plans that meet each person’s unique needs. As part of the West Glamorgan Regional Partnership Board footprint, we are committed to strengthening local care networks through dependable, community-based support. Whether it’s daily visits or complex care, Kumra Care is here to help—practically, respectfully, and with heart.

Our Values

Appreciation

Have an Attitude of Gratitude

We count on you to notice the good around you— whether it’s a small win, a kind gesture, or the effort someone puts in. A simple “thank you” can brighten someone’s day and create the kind of workplace where people feel valued and respected. And above all, be kind— because kindness makes everything better.

Beyond Expectation

Find The Way

We ask you to go beyond “just enough” and look for ways to make things better. If there’s a problem, be part of the solution. If there’s an obstacle, find a way around it. Great service comes from a mindset of making things happen, not just getting things done.

Attitude

Be Phenomenal

We count on you to bring the right energy to every task, every challenge, and every interaction. A great attitude isn’t just about staying positive— it’s about being proactive, finding solutions, and always striving to do better.

Culture of Discipline

Disciplined People, Disciplined Thought, Disciplined Action

We need you to show up with focus and follow through on what needs to be done. It’s not about working harder— it’s about working smarter, staying organised, and making sure every action moves us forward in the right way.

Integrity

Walk the Walk

Doing what’s right isn’t just about following rules— it’s about being honest, reliable, and keeping your word. We ask you to be someone others can trust, take responsibility when things go wrong, and always act in a way that reflects who we are as a company.

Inclusiveness

Celebrate and Empower

We need you to make sure everyone —colleagues and clients alike— feels seen, heard, and valued. Respect differences, listen with an open mind, and support each other. Being inclusive isn’t just about fairness— it’s about kindness, too. A strong team isn’t just about working together— it’s about lifting each other up.

The Kumra Care Team: Always by Your Side

Our devoted office team is always just a phone call away, prepared to offer support and address any questions you may have. We take pride in cultivating meaningful relationships with our clients and their families, while also collaborating closely with a range of health professionals to ensure seamless coordination and the highest standards of care.

You can count on us for compassionate service, timely updates, and steadfast support throughout your care journey. With an unwavering commitment to putting our clients first, we provide peace of mind and exceptional, high-quality care at every step.

Team

Our Committed Carers

At the heart of our service is a team of people who didn’t just choose care—they were drawn to it because they care deeply. Many have supported loved ones of their own and bring that same empathy into every home they visit. We don’t just look for qualifications—we look for heart. Because in this work, kindness, patience, and trust matter just as much as skill.

Everyone on our team is here for a reason. They’ve shown—through their actions—that they’re willing to go the extra mile: offering a steady hand, listening without rushing, and treating those they care for with the same respect they’d offer their own family. This isn’t just a job for them. It’s something they believe in.

We know how hard it is to trust someone with the care of someone you love. That’s why we take every possible step to make sure those who represent us are not only trained and capable, but also genuinely compassionate. Every carer is carefully selected, thoroughly vetted, and continuously supported with hands-on supervision and training.

When you welcome one of our team into your home, you’re getting more than just care—you’re getting someone who understands what it means to feel safe, valued, and supported.

Our comprehensive vetting process includes:

Helen Williams

Registered Manager

Helen is a highly experienced care professional with a strong track record of managing large teams, overseeing high-volume services, and delivering hands-on support across a wide range of complex care settings. She has led services delivering over 2,000 hours of care per week, supported more than 80 clients, and managed teams of 90+ care staff-bringing structure, accountability, and warmth to every aspects of the service delivery.

Helen’s leadership spans both established care organisations and new service setups. She has built operations from the ground up—recruiting, training, and mentoring care staff and support workers, co-ordinating person centred care and support packages, and working closely with local authorities, safeguarding teams, and multidisciplinary professionals to ensure seamless care is provided. Helen is deeply familiar with the regulatory and operational expectations of services across Swansea, Neath Port Talbot, Cardiff and Powys. When putting a person centred care package together, Helen's knowledge and experience is second to none.

She holds a QCF Level 5 in Leadership and Management in Health and Social Care. Her compliance knowledge includes managing full-service audits, medication governance, care planning, SCW registration, risk assessment reviews, and quality assurance. She is also trusted to support new professionals entering the sector, regularly leading induction training and mentoring new Health Care Support Workers and always seeks new management potential within her staff teams, putting them forward for management training programmes.

Helen’s passion for care is matched by her strong grasp of systems and structure. She has implemented effective governance matrices to monitor care quality, ensure continuity, and support carers and support staff with professional development. Her experience covers everything from hospital-to-home transitions to highly personalised care for individuals living with Parkinson’s, MND, palliative needs, Brain Injuries, dementia and complex mobility conditions. Helen also has a vast knowlwdge of Autism and learning disabilities. Helen has over 17 years care experience and over 10 years in Management, Helen has worked across domiciliary, supported living and complex units.

Calm, practical, and values-led, Helen is trusted by families, professionals, and staff alike. Her approach is simple: treat people the way we’d all want our own loved ones and ourselves to be treated—with respect, reliability, dignity and genuine care.

Jatin K.

Responsible Individual

Jatin was appointed Responsible Individual after many years of supporting his own family through illness and end-of-life care. Growing up in a joint household where elders were deeply respected, he learned early on that good care is built on patience, dignity, and being present when it matters most. These experiences shaped his understanding of what families really go through when a loved one needs support.

Although Jatin’s professional background spans 25 years in operations and quality management, his focus at Kumra Care is simple: to create a service that families can rely on without stress or confusion. He believes that clients should feel safe, informed, and listened to at every stage. His role is to make sure the systems behind the scenes are strong, so carers can give their full attention to the people they support.

Jatin is hands-on, accessible, and strongly committed to transparency. He focuses on making care consistent, safe, and human—removing unnecessary complexity and ensuring that every visit is delivered with dignity and respect. Families often say they appreciate how clearly things are explained and how smoothly everything runs.

Jatin is driven by a simple belief: care works best when it combines empathy with proper oversight. By putting structure and accountability in place, he ensures that clients receive reliable support every day and that families always know who is responsible for keeping their loved ones safe.