Complaints, Compliments and Whistleblowing

When things don't go according to plan

Whether you have a complaint, wish to share a compliment, or need to report a concern through whistleblowing, we’re here to listen and take appropriate action.

Complaints Handling Process

If you have any concerns about our services or staff conduct, please contact us immediately. Our comprehensive complaints process is designed to address your issues swiftly and thoroughly, keeping you informed at every stage of the resolution.

Our Commitment to Improvement

At Kumra Care, we are dedicated to continuous improvement. Your feedback—whether it's a complaint, compliment, or whistleblowing report—helps us enhance our services and reinforces our commitment to delivering the highest quality of care. We value your input and aim to foster a culture of openness, trust, and accountability.

Whistleblowing Policy

If you have any concerns about our services or the conduct of our staff, please contact us immediately. Our dedicated complaints process ensures your concerns are handled promptly and effectively. Share your feedback through our designated channels, and we will thoroughly investigate the issue, keeping you updated throughout the resolution process.

Acknowledging Compliments

Your compliments and positive feedback are invaluable to us. If you've had an excellent experience with our services or wish to acknowledge the exceptional efforts of our staff, we encourage you to share. Your feedback inspires us to consistently provide outstanding care and support to our clients and their families.

Get in Touch

If you have a complaint, compliment, or whistleblowing report, please reach out to us. Your feedback is crucial, and we’re committed to addressing your concerns promptly and professionally. Together, we can drive positive change and ensure the best possible experience for all.

How can we help?

T: 01792 000 357

E: support@kumracare.co.uk